Frequently Asked Questions
Choosing something for your favourite cat person? Here are answers to common questions about our clothing, mugs and orders. If you need help, contact Nicola.
How do I choose my clothing size?
Measure a favourite top’s width and length, then compare it with the size guide on the product page. Use the guide for your chosen item, as sizing can vary between products.
What does regular fit mean?
A regular-fit top has a relaxed, straight-sided shape. Check the measurements on the product page to decide how you want it to fit.
What are the products made from?
The material, capacity and other specifications are listed on each product page. Check your chosen item and colour for its exact fabric or material details.
How should I care for my purchase?
Follow the care details on the product page and garment label. For printed clothing, wash inside out on a cold, gentle cycle with similar colours. Avoid ironing directly on the print.
Are the products made to order?
Our T-shirts, hoodies and mugs are made especially for you when you order. Production time is separate from delivery time. Read our current shipping policy before ordering, especially if your gift is needed by a particular date.
Where can I check delivery and returns?
For current information, visit our shipping policy and refund policy. Shipping rates and delivery information depend on your order and destination.
How do I contact you?
Email nicola@purrtasticpresents.com or use the contact form if you have a question before or after ordering.
Shipping Policy
For current production times, delivery information and shipping rates, please read our shipping policy. Shipping rates and delivery times are calculated at checkout for your order and destination.